1. GENERAL QUESTIONS
Q: What is HUNZA G known for?
A: HUNZA G is a globally loved swimwear brand famous for its signature crinkle-stretch fabric, timeless designs, and inclusive sizing. Our suits are designed to fit and flatter all body types.
Q: Where is HUNZA G based?
A: We’re a UK-based brand with worldwide shipping!
Q: Do you have physical stores?
A: Currently, we operate online, but our collections are available through select retailers. Check our Stockists page for locations.
2. PRODUCTS & SIZING
Q: How does HUNZA G swimwear fit?
A: Our suits are designed for a body-hugging, stretchy fit. For guidance, refer to our Size Chart or email us for personalized advice.
Q: Are your swimsuits chlorine/saltwater resistant?
A: Yes! Our fabric is durable, but we recommend rinsing after swimming to maintain longevity.
Q: Can I wear HUNZA G swimwear as bodysuits?
A: Absolutely! Many customers style our pieces as fashion bodysuits.
3. ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order after placing it?
A: Contact us immediately at support@hunzag.com. Changes are only possible if the order hasn’t been processed.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available here.
4. SHIPPING & DELIVERY
Q: Where do you ship?
A: Worldwide! Shipping costs and times vary by location. See our Shipping Policy for details.
Q: How long does delivery take?
A:
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UK: 2–3 business days (Standard) / Next day (Express).
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International: 5–10 business days (may vary due to customs).
Q: Will I be charged customs fees?
A: International customers may incur fees based on their country’s regulations. HUNZA G is not responsible for these charges.
5. RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items with tags can be returned within 14 days. See our Return Policy for full terms.
Q: Can I exchange for a different size/color?
A: Yes! Exchanges are free within the return window (subject to stock).
Q: What if my item is faulty?
A: Email us within 48 hours with photos, and we’ll arrange a replacement or refund.
6. CARE & SUSTAINABILITY
Q: How do I care for my HUNZA G swimwear?
A:
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Hand wash in cold water.
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Avoid wringing or machine drying.
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Lay flat to dry, away from direct sunlight.
Q: Is your packaging eco-friendly?
A: Yes! We use recycled and biodegradable materials whenever possible.
7. CONTACT & SUPPORT
Q: How do I contact customer service?
A: Email us at support@hunzag.com or DM us on Instagram @HUNZAG. We respond within 24–48 hours.
Q: Do you offer wholesale or collaborations?
A: Yes! Reach out to wholesale@hunzag.com for inquiries.
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